Shipping policy

Effective Date: July 12, 2026

Thank you for shopping with Velnix.

Shipping Area

We currently ship only within the United Kingdom.

Free Shipping

We are pleased to offer FREE Standard Shipping on all orders within the United Kingdom.

There is no minimum order value required.

Order Processing

Orders are normally processed within 1–2 business days after payment has been confirmed.

Orders placed on weekends or UK public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time:

United Kingdom: 2–5 business days

Delivery times are estimates and may occasionally vary due to courier delays or circumstances beyond our control.

Order Tracking

Where available, tracking details will be emailed once your order has been dispatched.

Incorrect Address

Please ensure your delivery address is correct before completing your purchase. Velnix cannot be held responsible for delays or failed deliveries caused by incorrect address information.

Lost Parcels

If your parcel has not arrived within the expected delivery period, please contact us and we will work with the courier to resolve the issue.

Contact

Email: contact@Velnix.shop

Business Address:

Velnix

38 Carlton St

Castleford

West Yorkshire

WF10 1BA

United Kingdom